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Vivantio - Reviews & Testimonials

"Vivantio, everyone here loves it!"

"I really don't know how we did anything without Vivantio, everyone here loves it!"

IT Manager, Dyke Yaxley Limited, Chartered Accountants & Business Services.

"Vivantio Helpdesk ticked all the boxes"

"Due to company expansion and a couple of employees moving on to pastures new, we were drastically understaffed. We needed a reliable helpdesk system, fast.

We wanted a hosted service with the ability for clients to log their own calls, freeing up the team from logging calls. We also needed clear, ready-made reporting so we could become pro-active, rather than reactive.

Vivantio Helpdesk ticked all the boxes and we had a working system up and running almost immediately. Jobs were prioritised and passed to the most relevant member of the team which improved productivity. It also meant fewer distractions for the team, again improving productivity. An initial reluctance from clients soon changed once they realised urgent jobs were treated as such while the non-urgent were dealt with, rather than forgotten about.

The On Demand service has been 100% reliable and the few times we have had to call for support they have been extremely efficient, reliable and friendly. It really is an impressive product backed up with excellent customer service."

Brian Chatterton, DHL Global Mail

"Vivantio Helpdesk is extremely good value"

"We implemented Vivantio Helpdesk because our home-grown system just couldn't do everything we needed. Vivantio made the transition very easy for us and our support staff needed very little training.

Vivantio Helpdesk is extremely good value. Great features and more affordable than a lot of applications that are over-the-top for our needs.

Richard Nasey, West Wiltshire Housing

"Vivantio obviously know what it takes to run a helpdesk"

"Vivantio obviously know what it takes to run a helpdesk and the system is well suited to organisations like ours. It helps us to be an efficient team, keeping costs low while providing a high quality service.

Staff spend less time keeping records up-to-date and more time supporting our customers.

The reports are excellent and provide a range of useful information which can be used to inform management and plan ahead."

Liam Redmond, Knightstone