Vivantio - Features
Affordable, Web Based Solution
Vivantio Service Desk is a professional, enterprise-class solution with an outstanding interface that makes it one of the most intuitive and easy to use products available.

You can run it 'out of the box' and tailor it yourself in the easy-to-use administration area. For larger organisations and those with more challenging requirements, Vivantio Service Desk can be customised and integrated with your enterprise applications.

Focusing on ease-of-use and affordability, Vivantio Service Desk is a proven solution for teams of all sizes, from individual users to large corporations.

Dashboard
Understand your service and support activity at a glance using real-time statistics for current and past performance.

Incident Manager
Bring your customer service and support activities under control. Reduce costs and improve service levels quickly and easily.

Problem Manager
Manage major incidents with the minimum of effort, giving you more time to resolve the problem.

Client Manager
Maintain a full picture of interaction with your clients/customers/business units and support customer relationship management (CRM) activities.

Asset Manager
Extremely versatile, the Asset Manager can deal with many different asset types such as your own computer equipment and software, customer purchases, and even contracts and lease agreements.

Knowledge Base
Resolve more incidents at first contact and reduce escalation rates.

Web Self Service
Reduce calls to your service and support team. Spend more time on higher value activities.

Email Integration
Incoming emails are automatically added to the service desk. Never miss a customer enquiry or service request.

Directory Services
Look up information from directory services to log incidents faster and more accurately.

Reporting Services
Vivantio Service Desk comes with excellent reporting features allowing you to analyse performance and produce professional management reports quickly and easily. Use the comprehensive built in reports or design your own.

Automatic Escalation
Automatic Incident Escalation will email alerts to support staff and re-assign incidents automatically as they approach their target resolution time.

PDA Access
Vivantio Service Desk is also available via your Windows Mobile Device.