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Vivantio Service Desk 2.3

Released 15th December 2007

The most significant enhancement is the introduction of the Call Escalation module, the first phase of the Business Rules Engine. Also included is the PDA version and regionalisation amongst other features and enhancements.

Vivantio Service Desk 2.3 includes new features and customer suggested enhancements such as:

  • Call Escalation
  • PDA Version
  • Regionalisation
  • Row highlighting for Priority and SLA warnings
  • Attachments to Email Templates
  • New admin settings for permissions, default values and validation
Be the first to try 2.3 and request a Vivantio Service Desk trial system.

Alternatively request a copy of the Vivantio Service Desk v2.3 Release Notes by emailing





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