NTRsupport - Remote Support Software

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NTRsupport - Remote Support Software
Robust, Secure, Easy-To-Integrate, Software as a Service
NTRsupport delivers end-to-end support that's easy to access and highly secure. With this remote desktop solution you'll help customers solve problems quickly, no matter where they are or what systems they use. Take remote control of computers from any location.

Feature Overview

End-to-End Support
A Complete Remote Support Toolkit
Multi-Platform Device Control
Connection Information for Your Support Operation
Completely Secure Remote Desktop Solution
High Value with Low Overhead

End-to-End Support
Customers access your on-line help content via FirstHelp to find quick answers to questions. Via a Live Chat button on our SaaS platform, in your website, intranet or in your e-mail a chat support session can be started so problems can be quickly solved.

A Complete Remote Support Toolkit
To provide remote support, operators are equipped with a comprehensive set of support tools including drawing and highlighting, video, VoIP, session recording, complete system control, customer collaboration, or group training.

Multi-Platform Device Control and Connection
NTRsupport is a professional remote desktop solution that gives your support team a single solution allowing remote access to customer's computers, whether they are using Microsoft Windows, Macintosh, Linux, or Pocket PC systems. NTRsupport also accomodates all connections -T3 to dial-up - and supports most leading browsers.

Completely Secure Remote Desktop Solution
Security is essential on a remote desktop tool. This is why NTRsupport applies the highest levels of security throughout the entire support process. Strong passwords along with SSL and 256-bit AES encryption protect systems and data from login to logout.

High Value with Low Overhead
With the Software as a Service (SaaS) model, you’ll save on hardware installation and maintenance with a version of NTRsupport hosted by NTRglobal's highly secure, international network. Physical and virtual security is assured, service levels are guaranteed, and implementation of the remote desktop software is fast.